How fast does Naxio's missed-call text-back fire?

Typically within 10 seconds of the missed call via Telnyx network routing. The goal is to reach the caller before they dial the next contractor on Google.

Use Case

Missed-Call Recovery for Home Service Contractors

Research from Invoca found that 62% of calls to home service businesses go unanswered. For roofing contractors, NextPhone puts the miss rate at 76.6%. Every unanswered call is a lead that's already calling the next contractor. Naxio closes that gap in under 10 seconds — automatically.

62%

of home service calls go unanswered (Invoca)

<10s

Naxio text-back response time

4-step

follow-up over 7 days if no reply

What Happens When You Miss a Call

Without Naxio

Call goes to voicemail or rings out

Lead calls the next contractor on Google

You call back 30–90 minutes later

Lead is already booked with someone else

Job revenue lost — permanently

With Naxio

AI text-back fires within 10 seconds

Claude AI qualifies the reply automatically

Jordan calls back and books the appointment

Job syncs to Jobber or Housecall Pro

Revenue captured — no human intervention needed

How the Missed-Call Recovery Loop Works

Missed call detectedNaxio intercepts the missed call event via Telnyx in real time

AI text-back fires within 10 secondsPersonalized opening message using your company name and trade-specific prompt

Claude AI qualifies the leadUrgency, service type, location, availability — scored automatically

High-urgency leads escalated immediatelyEmergency signals trigger an owner alert before Jordan calls back

Jordan AI calls back and booksAI voice receptionist handles the conversation and puts the job in your calendar

4-step follow-up fires if no reply30 min · 24 hr · 3 day · 7 day — stops the moment the lead responds

What the First Text Looks Like

Example opening — HVAC contractor, missed call during a job

Hi, this is Jordan from Peak Comfort HVAC — you just called us and we missed you. What's going on with your system today? We want to make sure we get back to you right away.

AC stopped working, house is at 88 degrees

That sounds urgent — I'm checking our availability right now. Can you confirm your address and what type of system you have?

The opening message is configurable per trade, per client, and per time of day. After-hours messages use different framing. Emergency signals change the follow-up priority automatically.

What "Qualified" Means in This Context

Naxio doesn't just log the reply — Claude AI reads it and classifies the lead before any human sees it:

Urgency score — emergency (fire, flood, no heat, sparking outlet) vs. scheduled vs. inquiry
Service type — HVAC, plumbing, electrical, roofing, landscaping with trade-specific sub-categories
Service area — zip code or city confirmation against your configured coverage area
Lead quality signals — vague or low-intent replies flagged separately from high-intent service requests

The qualification output determines whether Jordan calls back to book, the lead goes into a follow-up sequence, or an owner alert fires for emergencies.

Trades Covered

Naxio's missed-call recovery is configured with trade-specific qualification logic and SMS templates for:

HVAC contractors — no-heat, no-cool, emergency detection, seasonal surge handling
Plumbing contractors — burst pipe, no water, sewage backup escalation
Electrical contractors — safety hazard detection, permit-required job routing
Roofing contractors — storm surge handling, insurance vs. cash-pay routing
Landscaping contractors — seasonal demand capture, recurring vs. one-time routing

Frequently Asked Questions

What is missed-call text-back software?

Missed-call text-back software automatically sends an SMS to anyone who calls your business and doesn't reach a live person. Naxio goes further — Claude AI qualifies the lead via the SMS conversation and Jordan AI calls back to book the appointment.

How fast does the text-back fire?

Typically within 10 seconds of the missed call via Telnyx network routing — before the lead has time to call the next contractor on Google.

What percentage of home service calls go unanswered?

Research from Invoca found 62% of calls to home service businesses go unanswered. For roofing contractors, NextPhone's analysis found a 76.6% miss rate. The number spikes further during peak seasons and storm events.

Does missed-call recovery work after hours?

Yes. Naxio runs 24/7. After-hours calls get the same instant text-back and AI qualification as business-hours calls. High-urgency leads trigger an owner alert regardless of time.

How is Naxio different from a basic missed-call text-back tool?

Basic tools fire a text and stop. Naxio fires the text, runs the reply through Claude AI to score the lead, triggers Jordan AI to call back and book, syncs to Jobber or Housecall Pro, and runs a 4-step follow-up if the lead doesn't respond.

Related Use Cases

See the Recovery Loop Live

Watch Naxio capture a missed call, qualify the lead, and book the job — end to end. Under 20 minutes.

Book a Free Consultation See Pricing →

Done-for-you setup · Month-to-month · Live in 7–21 days · Starting at $797/mo