HVAC Contractors

Stop Losing HVAC Jobs to Missed Calls

Your busiest days are the ones you can't answer the phone. A no-heat call in January or a no-cool call in July doesn't wait. Naxio fires an AI text-back within 10 seconds, qualifies the urgency, and books the job — while you're finishing the last one.

62%
of calls to home service businesses go unanswered (Invoca)
<10s
Naxio text-back response time
24/7
after-hours emergency coverage

The HVAC Revenue Leak

HVAC is a volume and urgency business. Heatwave hits on a Saturday afternoon — your phone rings 15 times while you're finishing three back-to-back jobs. You miss every one. Half of those leads called the next company on Google before you had a chance to call back.

The same pattern runs in reverse every January cold snap. The contractors who capture those jobs aren't necessarily better at HVAC — they're faster to respond. Naxio makes you the fastest to respond every time, without adding headcount.

How Naxio Works for HVAC

1
Customer calls while you're on a jobMissed call detected by Naxio via Telnyx
2
AI text-back fires within 10 seconds"Hi, this is Jordan from [Company] — you just called us. What's going on with your system?"
3
Claude AI qualifies the replyEmergency (no heat/no cool) vs. scheduled — scored by urgency, system type, and location
4
Jordan calls back and booksAI voice receptionist handles the conversation and puts the appointment in your calendar
5
Syncs to Jobber or Housecall ProOperations tier — job record created automatically, no manual entry

HVAC-Specific AI Qualification

Naxio's Claude AI qualification is configured with HVAC-specific logic. When a customer texts back, the AI identifies:

  • Emergency signals — "no heat," "no cool," "frozen pipes," "system won't turn on," "strange smell" → escalated immediately
  • System type — heating, cooling, heat pump, mini-split, commercial rooftop
  • Service type — emergency repair, scheduled maintenance, new installation, seasonal tune-up
  • Location and availability — confirming service area before booking

High-urgency leads trigger an immediate Jordan callback. Routine requests go into the follow-up sequence and calendar booking flow.

What an HVAC Text-Back Looks Like

Example SMS exchange — no-cool emergency, Saturday afternoon
Hi, this is Jordan from Peak Comfort HVAC — you just called us. What's going on with your system today?
AC stopped working, it's 94 degrees in here
That sounds urgent — I want to get someone out to you today. Can you confirm your address and what type of system you have (central AC, mini-split, or unsure)?
123 Oak St, central AC, Carrier unit
Got it. I'm checking availability now — we have a tech who can be there between 3–5pm today. Does that work for you?

What's Included for HVAC Contractors

Missed-call text-back

Fires within 10 seconds on every missed call. Configurable opening message with your company name.

HVAC emergency detection

AI identifies no-heat, no-cool, and safety-hazard signals and escalates automatically.

Jordan AI voice receptionist All tiers

Answers live inbound calls 24/7, qualifies callers, books appointments.

4-step follow-up Business+

30 min · 24 hr · 3 day · 7 day — stops the moment the lead responds.

Jobber / HCP sync Operations

Booked jobs flow to Jobber or Housecall Pro automatically. Post-call AI summary writes to job notes.

Dispatch board Operations

Assign techs, track status, send customer en-route SMS. Full timestamp audit trail.

Frequently Asked Questions

How fast does Naxio respond to a missed HVAC call?
Typically within 10 seconds of the missed call via Telnyx network routing — before the customer has time to call the next HVAC company on Google.
Can Naxio handle after-hours HVAC emergencies?
Yes. After-hours logic is always on. Jordan AI answers live calls 24/7, qualifies the urgency, and either escalates to your on-call tech or books a next-morning appointment automatically.
Does Naxio integrate with ServiceTitan, Housecall Pro, or Jobber?
Naxio's Operations tier includes bidirectional sync with Jobber and Housecall Pro. ServiceTitan integration is in development for the App Marketplace.
Can Naxio handle both residential and commercial HVAC leads?
Yes. The qualification logic can distinguish residential from commercial based on customer replies and route accordingly. Commercial leads can be escalated directly to the owner or sales contact.
What does Naxio cost for an HVAC contractor?
Core starts at $797/mo — Jordan AI voice reception, missed-call text-back, AI SMS qualification, 2-step follow-up. Business adds quoting, portal, and milestone billing at $1,097/mo. Operations adds dispatch and FSM sync at $1,597/mo. All tiers include done-for-you setup.

Book a Free HVAC Demo

See the missed-call recovery loop running live with HVAC-specific qualification. Under 20 minutes.

Book a Free ConsultationSee Pricing →

Done-for-you setup · Month-to-month · Live in 7–21 days · Starting at $797/mo