Use Case

Jordan: The AI Receptionist That Never Misses a Call

Jordan is Naxio’s AI voice receptionist — powered by Claude Haiku 4.5 via Telnyx Voice AI. It answers every inbound call live, 24 hours a day, qualifies the caller, greets returning customers by name, gives a ballpark estimate on the spot, and books the appointment directly into your Google Calendar. No voicemail. No hold music. No missed jobs.

24/7
live call answering — no after-hours fees
$0
per-call fees — flat monthly pricing
100%
of inbound calls answered

Live Answering vs. AI Receptionist

Live Answering Service
Per-call or per-minute fees
Business hours only by default
Takes a message — you call back
No lead scoring or urgency detection
No FSM integration
Cost scales with your busiest seasons
Jordan AI Receptionist
Flat monthly rate — unlimited calls
24/7 including weekends and holidays
Books the appointment directly
Detects emergency signals in real time
Syncs to Jobber / Housecall Pro
Same price during storm season as January

What Jordan Does on Every Call

1
Answers the call liveNo hold, no voicemail — Jordan picks up and greets the caller with your company name
2
Greets returning callers by nameCustomer history from your CRM — Jordan says “Hi again, Sarah” on repeat calls
3
Qualifies the callerService type, urgency, location, availability — in natural conversation
4
Gives a ballpark estimate on the callPulls price ranges from your service catalog — or books a consult instead, per your pricing policy
5
Detects emergencies and escalatesNo heat, no cool, burst pipe, sparking outlet → owner alert fires immediately
6
Books the appointmentAvailable slots from your Google Calendar — confirmation SMS sent to the customer
7
Post-call summary written to your dashboardAI-generated summary synced to Jobber job notes at Operations tier

What Jordan Knows

Jordan’s knowledge base is configured for your business during onboarding:

  • Your services and pricing — what you offer, what you don’t, and how to describe your tiers
  • Your service area — counties, cities, and zip codes you cover
  • Your availability — live calendar access via Google Calendar integration
  • Your emergency protocols — who to escalate to, what numbers to call, what to tell the customer
  • Your FAQs — pricing, timelines, warranties, and what to expect on a service visit

Jordan’s Capabilities at Each Tier

Core ($797/mo)

Live call answering, caller qualification, mid-call price estimates, emergency escalation, and live Google Calendar booking. Jordan is included at every tier.

Business ($1,097/mo)

Everything above + returning caller recognition — Jordan greets repeat callers by name using CRM history.

Operations ($1,597/mo)

Everything above + Jobber/HCP sync, post-call AI summary to job notes, proactive outbound calling for stale estimates.

Frequently Asked Questions

What is Jordan and how does it work?
Jordan is Naxio’s AI voice receptionist powered by Claude Haiku 4.5 via Telnyx Voice AI. It answers inbound calls live, qualifies the caller, greets returning customers by name, gives ballpark price estimates on the call, and books appointments directly into your Google Calendar or fires escalation alerts for emergencies.
How is an AI receptionist different from an answering service?
A live answering service takes a message and charges per call. Jordan answers every call, qualifies the urgency, and books the appointment — at a flat monthly rate with no per-call fees and no premium after-hours charges.
Can Jordan handle HVAC or plumbing emergency calls?
Yes. Jordan detects emergency signals — no heat, no cool, burst pipe, sparking outlet — and escalates immediately with an owner alert. It can also provide basic safety guidance while dispatching.
What happens when Jordan can’t handle a call?
Jordan is configured with escalation rules set during onboarding. Calls that fall outside its scope or require human judgment are transferred to your number or trigger an owner alert.
Does Jordan integrate with Jobber or Housecall Pro?
Yes. At Operations tier, jobs booked through Jordan sync bidirectionally to Jobber or Housecall Pro. Jordan’s post-call AI summary writes directly to the job record automatically.

Related Use Cases

Missed-Call Recovery

When a call goes unanswered, Naxio fires an AI text-back within 10 seconds and qualifies the lead automatically.

Multi-Channel Lead Capture

Phone, web form, Facebook DM, Instagram DM — every inbound channel in one qualified pipeline.

Hear Jordan Answer a Call

Book a demo and we’ll run a live call simulation with HVAC or plumbing qualification. Under 20 minutes.

Book a Free ConsultationSee Pricing →

Included in all tiers starting at Core ($797/mo) · Done-for-you setup