Use Case

Every Lead Channel. One Qualified Pipeline.

Customers call, text, fill out web forms, and DM you on Facebook and Instagram — often simultaneously, especially after a storm or during peak season. Naxio captures and qualifies leads from every inbound channel automatically, so nothing falls through the cracks regardless of how the customer found you.

5
inbound channels captured and qualified
1
unified dashboard for all leads
24/7
response on every channel

Every Channel Naxio Covers

Phone — Missed Call Core

AI text-back within 10 seconds of every missed call. Claude AI qualifies the reply. 4-step follow-up if no response.

Phone — Live Call Core

Jordan AI answers every inbound call 24/7, qualifies the caller, quotes a ballpark on the spot, and books the appointment directly.

Web Chat Widget Core

Embedded on your website. Captures visitor intent and starts a qualification conversation automatically.

Web Form Intake Core

Form submissions from your website or landing pages route into Naxio’s lead pipeline with AI qualification.

Facebook Messenger DM Operations

DMs to your Facebook business page trigger automatic AI responses and lead qualification.

Instagram DM Operations

Instagram DMs are captured and qualified the same way as Facebook — all feeding the same pipeline.

What Happens to Every Lead, Regardless of Channel

1
Lead comes in via any channelPhone call, web form, chat widget, Facebook DM, or Instagram DM
2
Naxio fires an immediate responseText-back, chat reply, or DM response — within seconds on every channel
3
Claude AI qualifies the leadService type, urgency, location — scored the same way regardless of how the lead arrived
4
Lead logged in your dashboardAll channels in one place — no switching between inboxes
5
Follow-up sequence fires4 touches over 7 days for non-responders — regardless of how the lead came in

Why Multi-Channel Matters for Contractors

Home service customers don’t choose one channel — they use whatever’s fastest in the moment. After a storm, a homeowner might call your number, DM your Facebook page, and submit your web form all within 20 minutes. Without multi-channel capture, you’re relying on whichever one you happen to check first.

Naxio ensures every channel gets an immediate qualified response and that all three touchpoints from the same customer are unified in your dashboard as a single lead record — not three separate entries.

For contractors with active Facebook pages or Instagram profiles, the DM channels in particular represent a growing share of inbound leads — especially for younger homeowners who prefer messaging over calling.

Frequently Asked Questions

Which lead channels does Naxio support?
Naxio captures leads from inbound phone calls (missed-call text-back and Jordan AI voice), web chat widget, web form submissions, Facebook Messenger DM, and Instagram DM. All leads flow into the same unified dashboard and follow-up pipeline.
Does Naxio require separate setup for each channel?
No. All channels are configured during the done-for-you onboarding. Phone is live on day one. Web chat widget is embedded with a single script tag. Facebook and Instagram DM are connected via Meta OAuth. Web forms are integrated via webhook.
Can Naxio qualify leads that come in through Facebook DM?
Yes. When a customer DMs your Facebook page, Naxio’s AI responds automatically, qualifies the service request, and enters the lead into the same follow-up pipeline as a phone lead.
What tier includes multi-channel lead capture?
Core includes phone — both missed-call text-back and Jordan AI voice receptionist — plus the web chat widget and web form. Facebook Messenger DM and Instagram DM automation are included in Operations tier.

See Every Channel in Action

Demo the full multi-channel lead capture pipeline live. Under 20 minutes.

Done-for-you setup · Month-to-month · Live in 7–21 days · Starting at $797/mo