Legal & Policy Center

These Terms of Use govern your access to and use of this website (the "Site"). By using the Site, you agree to these Terms. If you do not agree, do not use the Site.

Permitted Use

• You may use the Site for lawful purposes only.
• You agree not to interfere with the Site's operation, security, or availability.

Prohibited Conduct

• Attempting to gain unauthorized access to systems or data.
• Scraping, crawling, or automation that degrades performance.
• Uploading or transmitting malware, spam, or unlawful content.

Changes

We may update these Terms from time to time. Continued use of the Site after changes become effective means you accept the updated Terms.

This Privacy Policy explains how Naxio collects, uses, and protects information when you contact us or use our services. We collect limited information solely to respond to customer-initiated inquiries and deliver requested services.

Information We Collect

• Inquiry details (website/contact): name, email address, phone number, business name, and the content of your message.
• Client service data (when you become a client): operational records necessary to configure and maintain requested workflows (e.g., lead records, workflow status, tags, appointment status, and communication logs).

Information We Do Not Use for Marketing

We do not sell, rent, or share personal information for marketing purposes. We do not send marketing or promotional messages via SMS or voice. Mobile numbers and SMS opt-in data are not sold or shared with third parties for promotional, marketing, or affiliate purposes.

How We Use Information

• To respond to inquiries and provide requested services.
• To configure and maintain missed-call text-back, follow-up sequences, lead capture, and CRM workflows.
• To maintain operational records and support requests.
• To protect our systems and prevent abuse (including enforcing our Acceptable Use Policy).

How We Share Information

• We may share information with service providers strictly as needed to deliver services (e.g., telecom/messaging, automation platforms, CRM components, hosting, and email).
• Where service-provider sharing is required to fulfill requested services, SMS opt-in data is excluded from marketing sharing and used only to deliver requested transactional communications.
• We may disclose information if required by law, legal process, or to protect rights, safety, and security.

For a current list of authorized sub-processors, see getnaxio.com/subprocessors.

Data Retention

We retain information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable administrative and technical safeguards. No transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Your Choices

• You may request access, correction, or deletion where applicable by emailing support@getnaxio.com.
• For SMS communications, recipients can reply STOP to opt out and HELP for assistance (see SMS disclosure).

Naxio provides and supports communication workflows that send transactional SMS or voice communications related to a customer's inquiry or requested services (for example: missed-call text-back, appointment confirmations, scheduling links, service updates, and follow-ups directly related to a customer-initiated request).

How You Opt In

• Check the optional SMS consent checkbox on the Consultation booking form at getnaxio.com/consultation (checkbox is unchecked by default).
• Text an opt-in keyword (for example, START) to our number.
• Explicitly opt in through an inbound SMS flow where the user initiates a text and we respond with required disclosures.

Users who do not complete an explicit opt-in method above are not opted in for SMS.

No Marketing or Promotional Messages

Naxio does not send marketing, promotional, or advertising messages via SMS or voice communications.

Program Disclosures

Brand: Naxio. Message type: transactional updates only (confirmations, reminders, scheduling updates, and service/inquiry follow-ups). Msg frequency may vary. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

SMS Privacy Disclosure

Naxio respects your privacy. Mobile information, including phone numbers and SMS opt-in data, will not be shared, sold, rented, or disclosed to third parties for marketing, promotional, or affiliate purposes. See our Privacy Policy at getnaxio.com/legal.

For clarity: transactional messages may include confirmations and service-related follow-ups sent in response to an inquiry, booking, or request.

Opt-Out & Help Keywords

• STOP: recipients can opt out at any time
• HELP: recipients can request assistance
• Message frequency: varies based on the customer's interaction and workflow configuration
• Rates: message and data rates may apply

Carrier / Delivery Disclaimer

• Carrier delivery is not guaranteed. Delays or failures may occur due to carrier filtering, device settings, network conditions, or third-party outages.
• We are not responsible for carrier blocking or third-party service interruptions.

Call Recording

Calls are not recorded.

Client Responsibility

If workflows are deployed on behalf of a client's business, the client is responsible for obtaining and maintaining required customer consent and honoring opt-out requests for their end customers.

To ensure carrier compliance and consistent disclosures, use the following text verbatim anywhere a phone number is collected (contact forms, booking forms, lead capture pages, embedded scheduling tools, etc.). Do not reword.

Consent Text (Copy/Paste)

Naxio SMS consent is optional. You will receive transactional SMS about your consultation or service request only if you check the optional SMS consent checkbox (unchecked by default). Msg frequency may vary. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Privacy: getnaxio.com/legal.

Micro-Consent (Short UI)

Optional SMS: Naxio transactional updates only. Msg freq may vary. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy: getnaxio.com/legal.

Placement Requirement

• Place this text near the submit button on any form that collects a phone number.
• Include a visible link to this Legal & Policy Center (Privacy Policy + SMS Disclosure) near that consent text.

To protect you, your customers, and messaging deliverability, clients must follow these baseline compliance rules.

Client Obligations

• Maintain accurate opt-in/consent records for phone numbers and communication preferences.
• Provide clear disclosures on your website/forms (message frequency, rates, STOP/HELP, and a link to your Privacy Policy/SMS Disclosure).
• Honor opt-out requests promptly; do not re-message opted-out recipients unless legally permitted and re-consented.
• Do not use the system for spam, list blasting, purchased lists, or deceptive messaging.
• Comply with all applicable laws and platform rules (telecom/carrier policies, consumer protection, privacy, etc.).

Enforcement

We may suspend workflows or messaging if we reasonably believe activity is non-compliant, harmful, or threatens deliverability, or if required by vendors/carriers.

Naxio provides operational automation, lead capture configuration, follow-up sequences, and CRM workflow setup/management. Results depend on factors outside our control (your pricing, staff responsiveness, schedule capacity, seasonality, reputation, and customer demand).

• We do not guarantee revenue, lead volume, booked jobs, close rates, or business outcomes.
• Automation can reduce missed opportunities, but it cannot force prospects to respond or book.
• Any calculators, estimates, case examples, or projections are informational only.

CRM records and automation logs are provided for operational convenience. You are responsible for verifying information before acting on it.

• CRM data may be incomplete due to user input, third-party sync delays, carrier delivery issues, or customer behavior.
• You are responsible for confirming appointments, job details, addresses, and customer requests.
• Do not rely on automated workflows as the sole method for urgent, emergency, or safety-related communications.

Your system may use third-party providers (telecom/messaging, automation platforms, email, scheduling, payments, and CRM components). Third-party terms and privacy policies apply.

• We do not control third-party uptime, filtering, pricing, or policy changes.
• Outages, carrier blocks, or vendor changes may affect delivery and performance.

To the maximum extent permitted by law, Naxio will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business interruption arising out of or related to use of the Site or services.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Site or services will not exceed the amounts you paid to Naxio for the specific services giving rise to the claim during the three (3) months immediately preceding the event.

Some jurisdictions do not allow certain limitations; in such cases, limitations apply to the greatest extent permitted.

You agree to defend, indemnify, and hold harmless Naxio from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your business practices, offers, pricing, and customer communications.
• Your failure to obtain or document required consent for SMS/voice, or failure to honor opt-outs.
• Your violation of applicable laws/regulations or third-party policies.
• Your content, instructions, or data you provide for use in workflows and CRM.

Unless otherwise stated in a signed agreement (MSA/SOW), Naxio retains ownership of its pre-existing materials, templates, methods, and non-client-specific components.

• Your data: You retain ownership of your business and customer data you provide.
• Your accounts: Third-party accounts you own remain yours and are governed by those providers' terms.
• Work product: Client-specific configurations and deliverables are governed by your MSA/SOW (including any license/transfer terms).

You may not use our services or workflows to engage in unlawful, deceptive, abusive, or harmful activity.

• No spam, purchased lists, or unauthorized marketing.
• No harassment, threats, or deceptive practices.
• No attempts to bypass opt-out mechanisms or compliance safeguards.
• No prohibited content categories that violate provider/carrier rules or applicable law.

We reserve the right to suspend or refuse service where we reasonably believe activity is non-compliant or harmful.

Questions about these terms or policies?

• Email: support@getnaxio.com