Naxio provides and supports communication workflows that send transactional SMS or voice communications
related to a customer's inquiry or requested services (for example: missed-call text-back, appointment confirmations, scheduling links,
service updates, and follow-ups directly related to a customer-initiated request).
How You Opt In
- Check the optional SMS consent checkbox on the Consultation booking form at getnaxio.com/consultation (checkbox is unchecked by default).
- Text an opt-in keyword (for example, START) to our number.
- Explicitly opt in through an inbound SMS flow where the user initiates a text and we respond with required disclosures.
Users who do not complete an explicit opt-in method above are not opted in for SMS.
No Marketing or Promotional Messages
Naxio does not send marketing, promotional, or advertising messages via SMS or voice communications.
Program Disclosures
Brand: Naxio. Message type: transactional updates only (confirmations, reminders, scheduling updates, and service/inquiry follow-ups). Msg frequency may vary. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.
SMS Privacy Disclosure
Naxio respects your privacy. Mobile information, including phone numbers and SMS opt-in data, will not be shared, sold, rented, or disclosed to third parties for marketing, promotional, or affiliate purposes. See our Privacy Policy at getnaxio.com/legal.
For clarity: transactional messages may include confirmations and service-related follow-ups sent in response to an inquiry, booking, or request.
Opt-Out & Help Keywords
- STOP: recipients can opt out at any time
- HELP: recipients can request assistance
- Message frequency: varies based on the customer's interaction and workflow configuration
- Rates: message and data rates may apply
Carrier / Delivery Disclaimer
- Carrier delivery is not guaranteed. Delays or failures may occur due to carrier filtering, device settings, network conditions, or third-party outages.
- We are not responsible for carrier blocking or third-party service interruptions.
Call Recording
Calls are not recorded.
Client Responsibility
If workflows are deployed on behalf of a client's business, the client is responsible for obtaining and maintaining required customer consent
and honoring opt-out requests for their end customers.